Android and iOS dominate smartphone market with 91 percent control

It’s official: the smartphone marketplace is a duopoly. Chances are, if you own a smartphone, your device’s operating system is either Android or iOS. Combined, The Register reports that the two operating systems accounted for 91.1 percent of all smartphone sales after 2012’s fourth quarter, according to analysts at International Data Corporation.

Apple fans will be upset to know that the bulk of that dominance belongs to Android, which topped out at nearly 69 percent of all smartphone sales. (To put it into perspective, there were nearly 500 million Android-powered smartphones sold in 2012, versus the 136 million Apple devices sold, giving them nearly 19 percent of the smartphone market.)

Sales of iOS-powered smartphones were highest in the Western markets, and the increased numbers are largely accredited to the lowered prices of the iPhone 4 or 4S after the introduction of iPhone 5. (We should also mention, the excitement over the release of the iPhone 5 also brought in record sales.)

In comparison, Blackberry device sales plummeted more than 36 percent last year. It’s no surprise, considering how long it took for the company to step up its game and catch up with the innovations that have made Android and iOS so popular. BlackBerry 10 was only unveiled a few couple weeks ago.

But Microsoft phones are still at the bottom of the totem pole, accounting for just 2.5 percent of smartphone sales.

It’s tough to say whether or not there’s a chance for any of the current companies to make any headway in the market, but for the time being, if you’re looking to buy a new smartphone, chances are the device you’ll choose will be powered by either Android or iOS – the Windows and Mac, or Pepsi and Coke, of the smartphone market.

Read complete at digitaltrends.com

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iPhone closes in on Android in growing U.S. smartphone market

As of February, smartphone users accounted for nearly half of all wireless subscribers in the U.S., and Apple's iPhone adoption rate saw growth while Android handset activations slipped.


According to new data from Nielsen published on Thursday, sales of Apple's iPhone accounted for 43 percent of all new smartphone purchases over the past three months, a 6 percent increase from the period ending in December, while Android's share fell nearly 4 percent to cover 48 percent of activations.


Riding on strong iPhone 4S sales, Apple's iOS is slowly closing the gap with Google's Android OS and now accounts for 32 percent of all smartphones. The iPhone isn't eating into Android's market, however, and is instead picking up deserters from RIM's sinking BlackBerry platform. 


Android remained top dog and took 48 percent of the smartphone market, while RIM accounted for a 12 percent share. Other devices like Windows Phone and Symbian filled out the list with an 8 percent stake.


The smartphone market as a whole took 49.7 percent of all mobile subscribers, a 38 percent increase form the same time last year when feature phones dominated the landscape.

During the three months ending in February, more than two-thirds of those who purchased a new mobile device opted for a smartphone.

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LogMeIn to Provide Android Mobile Support for HTC

LogMeIn, Inc. has entered into an agreement as HTC's preferred mobile remote support software provider. HTC will employ LogMeIn Rescue--LogMeIn's flagship remote support and customer care offering--across its worldwide call centers, delivering state-of-the-art remote support to HTC customers.


Future HTC devices that run on the growing Android OS will feature LogMeIn Rescue, giving HTC customer care and support staff the ability to remotely configure, diagnose and troubleshoot a technical issue wherever the customer has a data connection. The LogMeIn capability will offer HTC customers with advanced over-the-air mobile support at a moment's notice, virtually anywhere in the world.


"HTC is committed to providing the best and most personal customer experience in the mobile industry, from designing great products to delivering superior after-sales service and support," said Simon Harper, VP of global customer experience at HTC. "We believe LogMeIn's technology, team and vision are a great match for HTC and for our customers and will allow us to continue to create great experiences for our customers."


HTC will pre-deploy a user-enabled LogMeIn Rescue applet on future HTC Android devices, with the mobile operator's consent. The pre-deployed applet gives customers the ability to securely connect their devices to HTC customer care representatives during active support calls. Once connected, HTC technicians can run remote diagnostics, push common device and network configuration settings, and remotely control the customer's device to resolve issues.


"We believe that a focus on the overall customer experience helps to define the most respected brands in mobile," said Lee Weiner, LogMeIn's VP of Customer Care products. "For market leaders like HTC, customer care initiatives can provide key opportunities for differentiation in an increasingly crowded marketplace. By working hand-in-hand with one of the world's most respected manufacturers, we believe we have a great opportunity to create a new standard for mobile customer care."


LogMeIn Rescue gives helpdesks and support staff the ability to remotely configure, diagnose and troubleshoot tablets (iOS, Android), smartphones (Android, iPhone, Symbian, BlackBerry) as well as PCs and Macs. A web-based offering, Rescue combines remote control with device configuration, live chat and diagnostics capabilities, enabling customer service teams to fix common issues on any device with a web or mobile connection, as if the device were in their hands.


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